The Sheep Grazing at Best Buy

I don't know the whole story, but I overheard enough to get this: The customer at the "Customer Service" counter at Best Buy was talking to the manager. The customer was (apparently) complaining because his credit card had been billed twice for the same item. The manager was there - explaining - he must have said it 10 time - "Sir, I'm telling you, there is nothing I can do about this"

And the people in line are rolling their eyes and grumbling about the stupid customer. I mentioned to the guy behind me in line - "I miss the good ol' days, when the customer was always right!" to which, the guy responds that the customer isn't always right.